Privacy & Security Policy
Superrtonic Clothing cares about the privacy of our Guests. Our goal is to provide the best shopping experience possible for our Guests, and we strive to achieve that goal through our Internet shopping experience. superrtonic.com collects client information to enhance your shopping experience.
superrtonic.com gathers navigational information about where our visitors go on our web site and information about the technical efficiencies of our web site and services (i.e. time to connect to our web site, time to download pages). This information allows us to see which areas of superrtonic.com are most visited and helps us to better understand our Guests’ experience at superrtonic.com. This helps us to improve the quality of our visitors’ online shopping experiences by recognizing and delivering more of the features, services and products our visitors prefer. In the process of gathering navigational information, non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected which will provide information regarding a visitor’s use of our web site (such as the time of a visitor’s last visit to a page on our web site). If you cancel an order or do not complete an order, we may collect and use any email address or other information that you have entered as we would collect and use it if you had completed an order. For example, if you shop superrtonic.com and leave the site without completing your order, we may follow up through email with a reminder.
Collection, Use and Disclosure of Personal Information
We collect information from you, which you provide to us at this web site when you establish or update an account, enter a sweepstakes, participate in a survey, shop online or create or send a wish list. Categories of information collected include name, address, email address, recipient’s email address, telephone number, credit card information and messages you create. This information is used to enable superrtonic.com to deliver products that you have ordered, to fulfill requests that you have created, to contact you or the recipient(s) in the event of order or delivery difficulties, for verification, to respond to your inquiries and to deliver services and information about our products or web site to you. We use third parties to help us provide services, such as processing payments, monitoring site activity, conducting surveys, maintaining our database, administering and locating emails, and assisting in administering sweepstakes.
If you opt into our email list the information you provide (for example, name, email address, country, gender, and age certification) will be added to a database. Superrtonic Clothing may use that information for our own internal marketing purposes. We may request information from you about your fashion tastes, your hobbies or your music interests. This information will be collected from you directly and openly. Using the information you give us, we may contact you with information or special offers. We will not require you to disclose more information than is reasonably necessary to participate in an activity as a condition of participation. Superrtonic Clothing does not sell or disclose the personal information of any of our guests to outside third parties without the guest's consent. Superrtonic Clothing continually strives to maintain compliance with legal regulations. If we become aware of or have a good faith belief that we must disclose information about you in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity, we will disclose specific information about you to the appropriate legal authorities in order to protect the users of our Web site, the site, and/or the public.
We value our relationship with our Guests of all ages. We welcome parents and their children to explore our site together and participate in our online drawings, free email newsletters, shopping and other promotional activities. In accordance with the Children’s Online Privacy Protection Act, we will not gather or use personal information from any Guest who indicates they are less than 13 years of age (or less than 18 years of age for residents of the state of Maine). We invite their parent or guardian to assist the pre-teen Guest in any sweepstakes or ordering activity online with superrtonic.com. If we become aware that we’ve gathered personal information from a minor, we will remove that information from our records immediately.
We also use a technology known as clear gifs, which are typically stored in emails, to help us confirm your receipt of, and response to, our emails and to provide you with a more personalized experience. If you register or purchase product through superrtonic.com, we may associate navigational information from your previous browsing visits with the personal information you provide. In addition, we carefully select third party advertising companies and allow them to collect non-personally identifiable information by placing cookies when you choose to visit superrtonic.com. This information is used to report marketing program effectiveness directly back to Superrtonic Clothing. This information is used in aggregate form and is not in any way personally identifiable.
Updating Personal Information
We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information including billing and shipping information by logging in to your account.
For your convenience, our web site may contain links to other sites. Superrtonic Clothing is not responsible for the privacy practices or the content of such web sites.
Superrtonic Clothing Email List
Joining superrtonic.com email list allows you to receive exclusive information about special offers, media events, new products and much more. If you’re not already registered, simply complete our sign-up form to receive these special messages. You may also opt-in to our email database through our physical stores at the cash register. Those names are electronically added in batch to our email database weekly. If you have opted-out of our email database in the past but have more recently opted back into our email database through the store register, we will renew your subscription at that time. If at any time you would like to stop future delivery of superrtonic.com email messages, please follow the removal instructions located at the bottom of each email message. This will not prevent you from receiving email communications relating to any online order you place at superrtonic.com, requests to participate in surveys about our products or other operational email communications. superrtonic.com will never ask you through email to provide personal information including credit card numbers, passwords, mother’s maiden name, bank account numbers, ATM pass codes or social security numbers. The best way to protect yourself from phishing scams is for you to avoid supplying personal information to any email request. If you believe the request might be legitimate, please call the company’s customer service department to verify this before providing any information, but do not use phone numbers contained in the email (if any are included).
Applicability of Privacy & Security Policy
This Privacy & Security Policy applies only to the information collected online at superrtonic.com
Questions or Changes in Policy
If you have questions or concerns with respect to our Privacy & Security Policy, please feel free to contact us through email at [email protected] by mail at:
Attention: Privacy Manager
9310 St. Laurent Blvd. Suite 1118
Canada, H2N 1N4
Should there be a material change in the categories of information collected at superrtonic.com or a material change in how we use information collected at superrtonic.com (whether a deletion or addition), for a thirty day period after the change we will note deletions with a strike-out and additions in italic type. Further, for this same period we will note at the end of the revised sentence or sentences and update the effective date at the bottom of the Privacy & Security Policy. If you are concerned about how your personal information is used, please visit our site often for this and other important announcements about superrtonic.com. If you have submitted your email address to us for email contact, we will notify you should our policy change. You will then have an opportunity to opt-out of any new use of your information.
This Privacy & Security Policy supersedes all prior policies and is effective August 20th, 2011.